TERMS & CONDITIONS
- All prices are in Australian Dollars (AUD) unless otherwise stated
- Delivery times vary between 2-14 working days from confirmation of payment. Should you need your products urgently please let us know and we will do our very best to get it out to you straight away.
- Organics for lily is registered for GST. Our tea is exempt from GST, however our tea packs, tea bottles and accessories do attract GST.
- Orders cannot be cancelled once they have been dispatched.
- Organics for lily offers a guarantee against defects created at the time of manufacture. Goods will be exchanged if they are found to have manufacturing defects.
- Claims against our guarantee, missing items or breakage in transit must be brought to our attention within 14 days of receipt of purchase and must be submitted to firstname.lastname@example.org with photographic evidence. We will provide a replacement.
- Organics for lily handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us with 14 days of purchase with a valid reason. Organics for lily is not liable for any loss of an item being returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full minus original shipping costs. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Organics for lily.
At Organics for lily, we are committed to protecting your privacy as an online visitor to our website. Organics for lily respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Organics for lily does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party. All information remains private and confidential.
- Standard postage on orders under $100 is $10
- We offer free postage on all orders over $100
- We are currently working on offering international postage via our website, please contact us at email@example.com with the items you are looking to purchase and your location so we can get back to you with a postage quote.
- Any orders placed over the weekend, will be processed on the next business day.
- Our parcels are sent via Fastway couriers or Australia Post
ABN: 62 498 606 960